Return and Refund Policy
Damaged/Defective Product
A free replacement or a refund will
be offered if the problem is reported to the Printify support email
indicated in your order confirmation email within 30 days of product delivery, along with the required photo proof.
Returns/Exchanges
Since products are only printed once ordered, returns and exchanges are not supported. In other words, returns and exchanges are not supported if you order the wrong size, color, or simply changed your mind.
In case of an unsuccessful delivery, you can opt for either a
replacement with an extra charge or a partial refund. For DTG (Direct-to-garment printing) products,
there is a tolerance of 0.5" for print placement, meaning that minor
variations in the placement of the print will not be considered as
defects.
How To Report An Issue With Your Order
If you’re experiencing any problems with tracking your order or shipment, or if you need to report an issue with the received product, follow this tutorial to get assistance from Printify Support team.